How do I return an item?

Returns must be initiated by contacting our customer service team at 800-709-9195 or by email at shopmsu@msu.edu. Most items may be returned within 30 days of delivery for a full refund.¹ Products must be sent back in new, unused, and unwashed condition with the original invoice and tags. To be eligible for a return, no amount of an e-gift card must be used.

Perishable items, customized products, e-books, and open CD/DVDs cannot be returned. No shipping fees will be refunded. A refund will be issued to the original payment method within 10 days of receiving the returned merchandise.

¹For convenience during the holiday season, the return period is extended. Items purchased between November 1 and December 31 may be returned within 60 days of delivery.

Merchandise exchanges

If you would like to exchange an item, follow the same process as for a return (see above) and we will refund the order cost, minus shipping, on new/unused products within 10 days. Separately, please place a new order for the desired product.

Damaged, defective, or incorrect product

If you receive a damaged, defective, or incorrect product, please contact us at (800) 709-9195 or shopmsu@msu.edu. We will pay for the return shipping costs if the return is a result of our mistake.

Notable exceptions

All American Tailgate

Products by All American Tailgate are made to order and are not returnable unless defective. Claims must be made to shopmsu@msu.edu within 14 days of delivery.

Flags

Please note that although our flags are suitable for outdoor use, constant exposure to the elements for extended periods of time will cause damage. Because weather and wearing conditions vary, the life of each flag is different. Any request for refund or exchange of flags must be made within 30 days of purchase.

Kyle Cavan

Kyle Cavan products must be returned directly to the supplier within 30 days of shipment. To receive a full refund on an item, your item must be in the same condition that you received it. Kyle Cavan can be contacted directly on their website. 

Little Birdie

Products by Little Birdie are made to order and are not returnable unless defective.

Solo Stove

Solo Stove products are not returnable unless damaged or defective. If your Solo Stove product arrives damaged, please send a photo of the damaged product to Solo Stove customer service. A sales representative from Solo Stove will be in contact to gather further information and detail the return process. 

Church Hill Classics

Diploma frames by Church Hill Classics are custom made to order specifications and are not returnable unless damaged or defective.

Holland Bar Stool Co.

For Holland Bar Stool Co. products, it is very important that you inspect your product upon arrival. Claims must be made within 48 hours of receipt. If any damage is found, call Holland Bar Stool's Customer Service at (800) 423-1903 ext. 10. In many cases, replacement parts and service can be provided as needed. For defective and/or damaged products, it is at the discretion of Holland Bar Stool Co. to do one of the following: replace the damaged part, replace the complete product, or offer a refund. To best determine which will be the best option we require photos of the damage/defect and if applicable damages to packaging. If the damaged item is requested to be returned for inspection, the customer has 14 days to do so. Any returns must be accompanied by an RMA # that can only be provided by Holland Bar Stool's Customer Service department. If, for any reason other than damage or manufacture defect, the customer decides they no longer want the product, a 20% restocking fee will be assessed to the product purchase price and shipping charges will not be refunded.  Return shipping is the responsibility of the customer, and no refund will be given until the product is received back at the factory. Holland Bar Stool Customer Service must be contacted within 48 hours of product receipt and an RMA must be issued and accompany the product upon return. Refunds will be issued ONLY once the product is returned and deemed to be in brand new, re-sellable condition. No returns will be accepted without a RMA # from Holland Bar Stool's customer service department. All items(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging.