How do I return an item?

To return or exchange and item, please contact customer service at 800-709-9195 or by email at

Most items may be returned within 30 days of delivery for a full refund or exchange*. Products must be sent back in new/unused, condition—including unwashed—with the original invoice and tags. Perishable items, customized products, and open CD/DVDs cannot be returned. No shipping fees will be refunded. A refund or exchange will be issued within 10 days of receiving the returned merchandise.

*For convenience during the holiday season, the return period is extended. Items purchased between November 1 and December 31 may be returned within 60 days of delivery.

Merchandise exchanges

Please indicate the replacement size on the original invoice included with the return. Additional shipping charges will apply. Replacement products will be sent within 10 days of receiving the returned merchandise. We are unable to guarantee shipping time or product availability.

Damaged, defective, or incorrect product

If you receive a damaged, defective, or incorrect product, please contact us at (800) 709-9195 or We will pay for the return shipping costs if the return is a result of our mistake.


Please note that although our flags are suitable for outdoor use, constant exposure to the elements for extended periods of time will cause damage. Because weather and wearing conditions vary, the life of each flag is different. Any request for refund or exchange of flags must be made within 30 days of purchase.

Diploma frames

Diploma frames are custom made to order specifications and are not returnable unless damaged or defective.