Returns + Exchanges
How do I return an item?
Returns must be initiated by contacting our customer service team at
Perishable items, customized products, e-books, and open CD/DVDs cannot be returned. No shipping fees will be refunded. A refund will be issued to the original payment method within 10 days of receiving the returned merchandise.
1For convenience during the holiday season, the return period is extended. Items purchased between November 1 and December 31 may be returned within 60 days of delivery.
Merchandise exchanges
If you would like to exchange an item, follow the same process as for a return (see above) and we will refund the order cost, minus shipping, on new/unused products within 10 days. Separately, please place a new order for the desired product.
Damaged, defective, or incorrect product
If you receive a damaged, defective, or incorrect product, please contact us at
Notable exceptions
All American Tailgate
Products by All American Tailgate are made to order and are not returnable unless defective. Claims must be made to shopmsu@msu.edu within 14 days of delivery.
Flags
Please note that although our flags are suitable for outdoor use, constant exposure to the elements for extended periods of time will cause damage. Because weather and wearing conditions vary, the life of each flag is different. Any request for refund or exchange of flags must be made within 30 days of purchase.
Kyle Cavan
Kyle Cavan products must be returned directly to the supplier within 30 days of shipment. To receive a full refund on an item, your item must be in the same condition that you received it. Kyle Cavan can be contacted directly on their website.
Little Birdie
Products by Little Birdie are made to order and are not returnable unless defective.
Solo Stove
Solo Stove products are not returnable unless damaged or defective. If your Solo Stove product arrives damaged, please send a photo of the damaged product to Solo Stove customer service. A sales representative from Solo Stove will be in contact to gather further information and detail the return process.
Church Hill Classics
Diploma frames by Church Hill Classics are custom made to order specifications and are not returnable unless damaged or defective.
Holland Bar Stool Co.
For Holland Bar Stool Co. products, it is very important that you inspect your product upon arrival. Claims must be made within 48 hours of receipt. If any damage is found, call Holland Bar Stool's Customer Service at