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My Account

I forgot my password.

In the top right corner of the homepage, click "My Account" and enter the email address associated with the account. You will be sent an email to recover your password.

Orders for Pickup

How long do I have to pick up my shop.msu.edu order?

If you have chosen "in-store pickup" for your order, you have 14 days from the time you are notified it's ready to pick it up. After 14 days, the order will be canceled, and your card will be refunded.

Order Status

How do I check my order status?

Once your order ships, you'll receive a shipping notification via email. If you have questions, please send us an email at shopmsu@msu.edu.

We only ship on business days, so orders placed on Friday after 12:30 p.m. Eastern time or over the weekend will ship out the next business day.

My order never arrived.

Under "My account," go to "My orders." Once shipped, the order status shows "Fulfilled" in the Fulfillment status column. Tracking numbers can be found by clicking on the order number. If your order displays your tracking numbers, check with the carrier to confirm that your packages were delivered. 

An item is missing from my shipment.

Click the "My account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your tracking numbers, check with the shipper to confirm that your packages were delivered. 

How do I access the downloadable file I ordered?

You will receive an email with a link to download your file within one business day of placing your order. 

Returns and exchanges

What is your return policy?

To return or exchange an item, please contact customer service at 800-709-9195 or by email at shopmsu@msu.edu.

Most items may be returned within 30 days of delivery for a full refund.1,2,3,4,5 Products must be sent back in new/unused, condition—including unwashed—with the original invoice and tags. Perishable items, customized products, e-books, and open CD/DVDs cannot be returned. No shipping fees will be refunded. A refund will be issued within 10 days of receiving the returned merchandise.

1For convenience during the holiday season, the return period is extended. Items purchased between November 1 and December 31 may be returned within 60 days of delivery.

2Kyle Cavan products must be returned directly to the supplier within 30 days of shipment. To receive a full refund on an item, your item must be in the same condition that you received it. Kyle Cavan can be contacted directly on their website. 

3For Holland Bar Stool Co. products, it is very important that you inspect your product upon arrival. Claims must be made within 48 hours of receipt. If any damage is found, call Holland Bar Stool's Customer Service at 616-399-5330. In many cases, replacement parts and service can be provided as needed. For defective and/or damaged products, it is at the discretion of Holland Bar Stool Co. to do one of the following: replace the damaged part, replace the complete product, or offer a refund. To best determine which will be the best option we require photos of the damage/defect and if applicable damages to packaging. If the damaged item is requested to be returned for inspection, the customer has 14 days to do so. Any returns must be accompanied by an RMA # that can only be provided by Holland Bar Stool's Customer Service department. If, for any reason other than damage or manufacture defect, the customer decides they no longer want the product, a 20% restocking fee will be assessed to the product purchase price and shipping charges will not be refunded.  Return shipping is the responsibility of the customer, and no refund will be given until the product is received back at the factory. Holland Bar Stool Customer Service must be contacted within 48 hours of product receipt and an RMA must be issued and accompany the product upon return. Refunds will be issued ONLY once the product is returned and deemed to be in brand new, re-sellable condition. No returns will be accepted without a RMA # from Holland Bar Stool's customer service department. All items(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging. 

4 For Solo Stove products, if your product arrives damaged, please send a photo of the damaged product to Solo Stove customer service. A sales representative from Solo Stove will be in contact to gather further information and detail the return process. 

5 Diploma frames are custom made to order specifications and are not returnable unless damaged or defective.

Merchandise exchanges

If you would like to exchange an item, follow the same process for a return (see above) and we will refund the order cost, minus shipping, on new/unused products within 10 days. Separately, please place a new order for the desired product.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at shopmsu@msu.edu within 72 hours of receiving the product. We will pay for the return shipping costs if the return is a result of our mistake.

MSU Extension Bookstore

FAQ

View MSU Extension Bookstore Frequently Asked Questions.

When will I receive the results of my soil test mailer?

You will receive an email within 10 days after your sample is received, letting you know your results are available. If you submit your sample without an email address, it may take slightly longer for you to receive your results in the mail. 

Gift cards

Our gift cards are electronic and will be sent to the purchaser's email address. The email can then be forwarded to the recipient with your own personalized note. Gift cards are valid for five years after the purchase date and are not accepted for in-store purchases.

Sales tax

Sales tax is only collected if you are located in or shipping to Michigan, the same state as our warehouse.

International shipping

Are there products you don't ship internationally?

Yes. We are unable to ship diploma frames and food products internationally.

How long will it take for my order to arrive?

International shipping via UPS Worldwide Expedited takes 2-3 weeks.

Do you ship to my country?

Please create an account by clicking the "My account" link at the top right hand side of our site. During signup we'll ask for your shipping address details, including country. We ship to any country listed in the dropdown menu.

How are international shipping charges billed?

Shipping, not including any taxes, tariffs or import duties, is automatically calculated prior to submitting your payment information. Orders are shipped shortly after payment is received.

Taxes, tariffs, and import duties will be billed separately to the customer by UPS prior to delivery of the package(s).

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