Sales, customer service or technical support
(800) 709-9195 (Toll Free)
Store location and hours
The fulfillment center for shop.msu.edu is located at University Stores in the Angell Building on the campus of Michigan State University. Customers selecting “in-store pickup” as their shipping option will receive an email when the order is ready for pickup. Orders can be picked up during regular business hours.
Monday through Friday 7:30 a.m. to 3:45 p.m. EST.
Michigan State University
166 Service Rd.
East Lansing, MI 48824
I forgot my password.
In the top right corner of the homepage, click "My Account" and enter the email address associated with the account. You will be sent an email to recover your password.
How do I check my order status?
We only ship on business days, so orders placed on Friday after 12:30 p.m. Eastern time or over the weekend will ship out the next business day.
My order never arrived.
Under "My account," go to "My orders." Once shipped, the order status shows "Fulfilled" in the Fulfilment status column. Tracking numbers can be found by clicking on the order number. If you order displays your tracking numbers, check with the carrier to confirm that your packages were delivered.
An item is missing from my shipment.
Click the "My account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your tracking numbers, check with the shipper to confirm that your packages were delivered.
Returns and exchanges
What is your return policy?
Most items may be returned within 30 days of delivery for a full refund or exchange*. Products must be sent back in new/unused condition with the original invoice. Perishable items, customized products and open CD/DVD cannot be returned. No shipping fees will be refunded. A refund or exchange will be issued within 10 days of receiving the returned merchandise.
To return or exchange an item, please contact customer service at 800-709-9195 or by email at firstname.lastname@example.org.
*For convenience during the holiday season, the return period has been extended. Items purchased between November 1 and December 31 may be returned within 60 days of delivery.
Please indicate the replacement size on the original invoice included with the return. Additional shipping charges will apply. Replacement products will be sent within 10 days of receiving the returned merchandise and we are unable to guarantee shipping time or product availability. For fastest service, order the replacement product online at shop.msu.edu.
Please note that although our flags are suitable for outdoor use, constant exposure to the elements for extended periods of time will cause damage. Any request for refund or exchange of flags must be made within 30 days of purchase.
Diploma frames are custom made upon order and are not returnable.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at (800) 709-9195 or email@example.com within 72 hours of receiving the product. We will pay for the return shipping costs if the return is a result of our mistake.
MSU Extension Bookstore
When will I receive the results of my soil test kit?
You will receive an email within 10 days after your sample is received at the MSU Soil Nutrient and Plant Lab, letting you know your results are available at msusoiltest.com. If you submit your sample without an email address, it may take slightly longer for you to receive your results in the mail. Please contact the MSU Soil Nutrient and Plant Lab at (517) 355-0218 with further questions.
Our gift cards are electronic and will be sent to the purchaser's email address. The email can then be forwarded to the recipient with your own personalized note. Gift cards are valid for one year after the purchase date.
Sales tax is only collected if you are located in Michigan, the same state as our warehouse.
Are there products you don't ship internationally?
Yes. We are unable to ship diploma frames, the bean bag game, and lamps. Additionally, we cannot ship food products internationally.
How long will it take for my order to arrive?
International shipping via UPS Worldwide Expedited takes 2-3 weeks.
Do you ship to my country?
Please create an account by clicking the "My account" link at the top right hand side of our site. During signup we'll ask for your shipping address details, including country. We ship to any country listed in the dropdown menu.
How are international shipping charges billed?
Shipping, not including any taxes, tariffs or import duties, is automatically calculated prior to submitting your payment information. Orders are shipped shortly after payment is received.
Taxes, tariffs, and import duties will be billed separately to the customer by UPS prior to delivery of the package(s).
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