Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
Most items may be returned within 30 days of delivery for a full refund or exchange**. Products must be sent back in new/unused condition with the original invoice. Perishable items, customized products and open CD/DVD cannot be returned. No shipping fees will be refunded. A refund or exchange will be issued within 10 days of receiving the returned merchandise.
To receive a Return Merchandise Authorization (RMA) number, please contact customer service at 800-709-9195 or by email at email@example.com. Returns will not be accepted without an RMA number.
** For convenience during the holiday season, the return period has been extended. Items purchased between November 1st and December 31st may be returned within 60 days of delivery.
Please indicate the replacement size on the original invoice included with the return. Additional shipping charges will apply. Replacement products will be sent within 10 days of receiving the returned merchandise and we are unable to guarantee shipping time or product availability. For fastest service, order the replacement product online at www.shop.msu.edu.
Please note that although our flags are suitable for outdoor use, constant exposure to the elements for extended periods of time will cause damage. Any request for refund or exchange of flags must be made within 30 days of purchase.
Diploma frames are custom-made upon order and are not returnable unless damaged or defective.
If you receive a damaged, defective, or incorrect product, please contact us at 800-709-9195 or firstname.lastname@example.org. We will pay for the return shipping costs if the return is a result of our mistake.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|